Right of withdrawal (for consumers in the EU)
Right of withdrawal
If you are a consumer in the EU, you have the right to withdraw from your contract within 14 days without specifying any reasons.
The withdrawal period is 14 days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
To exercise your right of withdrawal, you must inform us (sysmocom - s.f.m.c. GmbH, Alt-Moabit 93, 10559 Berlin E-mail: firstname.lastname@example.org) of your decision to withdraw this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed model withdrawal form for this, which however is not mandatory.
To meet the cancellation deadline, it is sufficient that you send the
notification concerning your exercise of the right of withdrawal before
the cancellation period has expired.
Effects of Withdrawal
If you withdraw from this contract we have to reimburse to you all payments received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the withdrawal from this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the withdrawal from this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for Exclusion or Expiry
The right of withdrawal is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer
The right of withdrawal expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill up this form and send it back to us.)
- To sysmocom - s.f.m.c. GmbH, Alt-Moabit 93, 10559 Berlin, GERMANY (Email address: email@example.com)
- I/we (*) herewith withdraw from the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notice on paper)
(*) Please delete where inapplicable.